9001 Privacy Policy – Protecting Your Data in Malaysia
Get a clear picture of how 9001 collects, uses, stores, and protects your personal information as a user in Malaysia. Your privacy is our priority.
Updated: January 2026
Information We Collect
When you register or use the 9001 platform, we collect various types of information to ensure your gaming experience runs smoothly and securely. This information is needed to process your account, verify your identity, and ensure compliance with Malaysian law. All data collected is handled carefully in accordance with the principles of Malaysia's Personal Data Protection Act (PDPA). You have the right to know exactly what types of data we obtain from you.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is used to verify that you are an individual aged 18 or above, in line with Malaysian gambling law requirements. Your username and account details are also used to contact you regarding account activity, legitimate promotions, and important service updates.
Device & Browser Information
9001 automatically logs technical information such as device type, operating system, browser version, IP address, and time zone when you visit our platform. This data helps us detect suspicious activity, optimise website performance for Malaysian users' mobile devices, and resolve technical issues more quickly. This information is not used to identify you personally without additional context.
Payment Information (MYR)
For MYR deposits and withdrawals, we collect payment method details such as bank account numbers, bank names, and transaction information. Full card numbers are never stored on our servers — all payment processing is handled by certified processors that comply with PCI DSS standards. Transaction records are retained for financial audit and regulatory compliance purposes for the period required under Malaysian law.
Usage Data
We record information about how you interact with the 9001 platform, including games played, session duration, betting amounts, transaction history, and account preference settings. This usage data helps us understand gaming patterns, detect potential problem gambling, and continuously improve the user experience. These records are also used to comply with responsible gaming requirements set by regulatory bodies.
How We Use Your Information
All information collected by 9001 is used solely for lawful and transparent purposes. We do not use your data for anything unrelated to the provision of this platform's services. Below are the primary purposes for which your personal information is used.
- Account Management: Your information is used to create, verify, and maintain your user account on the 9001 platform. This includes processing logins, two-factor authentication, and password recovery to keep your account secure.
- Payment Processing: Financial data is used to securely process deposits and withdrawals in RM, verify account holder identity, and prevent financial fraud and money laundering.
- Service Improvement: Usage data and user feedback help 9001 improve its interface and platform speed, and deliver a more relevant gaming experience for Malaysian users.
- Service Communications: We use your email address and phone number to send important account notifications, security updates, policy changes, and customer support responses. Marketing communications are only sent with your consent.
- Legal Compliance: 9001 uses your information to fulfil legal obligations in Malaysia, including PDPA requirements, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements.
Cookies & Tracking
The 9001 platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse website traffic patterns. Cookies are small text files stored on your device when you visit our website. They help us recognise your browser on future visits and tailor content to your preferences. You can manage your cookie settings through your browser at any time.
Functional Cookies
These cookies are required for the platform's core operations, including login sessions, language preferences, and account settings. Without them, certain platform features may not function correctly.
Analytics Cookies
Used to understand how users interact with our website, which pages are visited most frequently, and the time spent on each section. This data helps us improve the platform experience.
Security Cookies
These cookies help us detect and prevent fraudulent activity, maintain login session integrity, and protect your account from unauthorised access.
Managing Cookies
You can disable or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9001 platform.
Data Storage & Security
9001 takes user data security seriously and employs multiple layers of protection to safeguard your information. All personal data is stored on servers protected with 256-bit SSL/TLS encryption, ensuring that every exchange of information between your device and our platform cannot be intercepted by unauthorised parties. We use cloud infrastructure that meets international security standards and is regularly audited by independent security experts.
Your personal data is retained for as long as your account remains active or as long as necessary to provide our services. Once an account is closed, certain information may be retained for a period required under Malaysian law for audit purposes, dispute resolution, and financial regulatory compliance. After the retention period ends, the data will be securely deleted or anonymised.
Access to personal data within 9001 is restricted to staff who require it to carry out their duties. All personnel are bound by strict confidentiality agreements and ongoing data protection training. We also enforce role-based access control (RBAC) to ensure no unnecessary access to sensitive user data.
Sharing Information with Third Parties
9001 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are limited situations where we need to share certain data with trusted third parties to keep our services running properly. Any such data sharing is conducted under strict data protection agreements and involves only the minimum information necessary.
- Payment Processors: Required transaction details are shared with authorised payment processors to facilitate secure RM deposits and withdrawals. All our payment processors comply with PCI DSS standards and Malaysia's PDPA.
- Technology Service Providers: We use third-party cloud service and technical support providers who are subject to strict data processing agreements. They are only permitted to process your data under our instructions and may not use it for their own purposes.
- Legal Compliance & Enforcement: 9001 may disclose personal information to the relevant authorities in Malaysia where required by law, court order, or official investigations related to fraud and money laundering.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, user information may be transferred to the acquiring party. You will be notified in advance via email or an in-platform notice before any such transfer takes place.
User Rights Over Personal Data
As a 9001 platform user in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We fully respect these rights and provide easy channels for you to exercise them. Any requests relating to these rights will be processed within 21 business days from the date a complete request is received.
Right to Access
You have the right to request a copy of the personal information we hold about you at any time. Requests can be made via our support email.
Right to Rectification
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for a prescribed period.
Beyond the rights listed above, you also have the right to withdraw consent for consent-based data processing, to object to data processing for direct marketing purposes, and to request restricted processing in certain circumstances. To exercise any of these rights, please contact the 9001 support team via the email address at the bottom of this page. We will ensure your request is handled carefully and within the timeframe required by law.
Policy Changes & How to Contact Us
9001 reserves the right to update or modify this Privacy Policy at any time to reflect changes in Malaysian law, industry practice, or how we operate. Any material changes will be communicated to you via a prominent notice on the website or by email to the address registered to your account. We encourage you to review this page periodically to stay informed of how we protect your information.
Changes to this policy take effect on the date stated in the latest version. Your continued use of the 9001 platform after that date constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to stop using the platform and request the closure of your account.
If you have any questions, concerns, or complaints about how 9001 handles your personal data, our data protection team is here to help. You may also visit the FAQ us for more information, or create a new account via the Register to start enjoying a safe gaming experience with us.
Contact Our Privacy Team
Support Email: [email protected]
Privacy-related requests will be responded to within 3–5 business days. Please provide your account number and the nature of your request to help us process it faster.
Play with Confidence, Your Data is Protected
9001 ensures every gaming experience in Malaysia is protected by top-tier security systems. Register today and enjoy world-class entertainment with complete peace of mind.